Frequently Asked Questions

No, we don't have a minimum order value.

Our online shop applies the same prices for both private and business customers. For larger volumes please send us an inquiry at sales@wsu-industrials.com.

We rely on permanently fair prices instead of short-term promotions. Subscribe to our newsletter to stay informed about offers and price reductions.

We continuously expand our range. Send us your availability request at sales@wsu-industrials.com.

Many items are available in different versions. Our team is happy to advise you — write to support@wsu-industrials.com.

You have a 14-day right of withdrawal. More information in our terms and conditions.

You can return goods within 14 days of receipt. Please ensure the goods are unused and in their original condition. Details in our withdrawal policy.

Please send returns to:
WSU INDUSTRIALS GmbH
Returns Department
Pascalstraße 17
52076 Aachen, Germany

Yes, you can hand in your return directly at our location.

Each complaint is handled individually. We will keep you informed about the status and next steps.

You can check the status using your shipping carrier's tracking. Once we receive the return, we conduct an inspection and then send the credit note by email.

After the inspection, you receive the credit on the payment method used for the order.

We offer permanently low shipping rates. Subscribe to our newsletter to benefit from shipping promotions.

Customer-paid returns help us keep our prices competitive long-term. Use our free product consulting to avoid returns and find the right product for your needs.

Find your tracking ID in your customer account under «Orders». You will also receive shipping status updates by email.

Payment processing adds about 1–2 days. Once payment arrives, your order is processed immediately.

With your tracking ID you can redirect delivery to a preferred location via the DHL or DPD app.

We don't deliver directly to Packstations. You can however ask the carrier to redirect your parcel to one.

Please contact us by email so we can investigate the parcel's whereabouts. Inquiries can take several weeks.

The carrier usually leaves a notification if your parcel was deposited at a pickup point. Use the tracking ID to take next steps.

Freight deliveries take a bit longer and are announced in advance by email.

Changes are only possible to a limited extent. Send your change request by email to support@wsu-industrials.com.

Your credit will automatically be transferred to the payment method used at order. For prepayment please share your bank details with us.

Please write to support@wsu-industrials.com so we can review the case.

Please choose an alternative payment method. If the first attempt was already charged, please notify us immediately.

We currently don't offer gift cards. We occasionally issue vouchers as part of campaigns — these cannot be combined.